Frequently Asked Questions

How do I create a subscription?

Creating a subscription for your favorite Welly products couldn’t be easier! When adding the item to your cart, select the option to Subscribe & Save along with your desired delivery frequency.

To make it easy for you, we’ve added suggested, common frequencies, but you get to decide how often you would like to receive your order. Not sure what the desired frequency is? Don’t worry! You can always make changes to your subscribe and save program in My Account at any time.

What happens after I sign-up for a Welly subscription?

After you start your Welly subscription, you will receive an email confirming your subscription. This email will include a link to access your Welly account where you can manage your future orders, view recent orders, and manage your account information.

We will place your Welly subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each order is scheduled to be shipped. You will also receive email notifications regarding other important information related to your Welly account, including when your item is discontinued or out of stock, information if you ever want to cancel your subscription, and confirmation when an order is placed successfully.

How do I make changes to my order?

Once you’ve joined, your subscription is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the Subscription section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

How do I change my order date?

To change your next order date, please visit the Subscription section in 
My Account and click the ‘Change Date’ button to the right of the next order date then select a new date for your order. This will change the order date for the entire order and your next order will be the subscription frequency from the new order date.

How do I change shipment frequency?

To modify the delivery frequency for a subscription item, please visit the Subscriptions’ section within 'My Account. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you would like to modify and select your next desired frequency from the dropdown menu.

How do I view my future deliveries?

You can view your future orders by visiting the Subscriptions tab within 
My Account section. All orders are displayed on this page and are split out by date.